Quick Explanation / TL;DR: / READ ME If you have called to ask for help, one of the things we often ask you is, “Are you using a power inverter to power your laptop?  Do you have your laptop plugged in to the wall?” There is a reason for this, and we see product get […]

While we try to produce and support products for as long as we can, we can’t continue to make things forever.  Often, product changes are prompted by the components required to build a product no longer being available for us to purchase (“End Of Life” / EOL) – if we can’t buy the chips needed to […]

Unfortunately, there are certain countries we no longer ship to.  This is usually a result of excessive fraud or lots of packages being lost in transit. If you order from one of these countries, your order will be refunded. Phillipines Myanmar Indonesia Malaysia Cambodia Laos Vietnam Thailand Nigeria South Africa

We aim to be as transparent as possible about EFI tuning and the products we sell, allowing you to make educated decisions.  You won’t call us up and have someone tell you it will be easy and you’ll have your crazy engine tuned in 30 minutes unless that really is the case.  You’re going to […]

Intro Although we do our best to test things before shipping them to you, things happen.  And sometimes those things mean that the devices you order from us just don’t work.  In other cases, devices quit functioning after a time of faithful service.  We understand this and we’re generally very willing to get you a […]

Introduction Lately, we’ve been having a lot more trouble with Credit Card verification.  We’re not sure whether this is because there are more people trying to do fraudulent things (in which case, this would be good trouble) or whether it is because legitimate customers are having trouble getting their cards verified.  While sometimes inconvenient, please […]

About When Moates.net started, virtually all of our customers were people buying the tools we made for themselves and their own car.  All of our products were shipped blank and tunes were loaded on them by the purchaser. Since then, things have changed.  There are nore shops and tuners out there that are using our […]

About When Moates.net started, virtually all of our customers were people buying the tools we made for themselves and their own car.  All of our products were shipped blank and tunes were loaded on them by the purchaser. Since then, things have changed.  There are a lot of shops and tuners out there that are […]

Do not try and start a remote session with us unless you are talking to us on the phone or have made an appointment for us to expect you.  If you get a message such as  ‘not available’, then you need to speak with us first to be sure we’re scheduled and ready for you. […]

Our support email box gets a lot of messages that are loosely of the form: “IT DOESN’T WORK!” Unfortunately, this does NOTHING to help us help you figure out what is going on.   The following ten questions should give you a reasonable guide to what we need to help you solve the problem at […]

This page is being created so we have a place to keep track of all the people who are using our gear for various applications.  If you would like to be added or removed from here, please email support@moates.net or leave a comment.  Hit control-F to find keywords on this page as eventually we hope […]

Shops and Resellers: If you are interested in purchasing Moates.Net products in bulk, or would like to be a reseller of our products, the following discount structure is available to you: 10% off for 10 – 19 pieces more of a given item 15% off for 20 – 49 20% off for 50 – 99 […]

Our Philosophy: We are a small technically-oriented outfit that focuses on product development not fancy packaging, phone support, and marketing.  We bring you high-quality, value-priced products aimed at self-starters willing to read documentation, learn independently and most importantly try things on their own without someone providing guidance every step of the way. About Moates.Net and […]

If you have a piece of information that you consider to be valuable, we encourage you to post it for other customers! We would especially like to see some video walk-throughs. If you have a video you would like to share, upload it to your favorite video sharing site (YouTube, Google Video, Metacafe, etc), and […]