Live Support Session

Do not try and start a remote session with us unless you are talking to us on the phone or have made an appointment for us to expect you.  If you get a message such as  ‘not available’, then you need to speak with us first to be sure we’re scheduled and ready for you.

If you would like a ‘live’ technical support session, where we can take control of your computer remotely to help you walk through  troubleshooting or tutorial exercises, please contact us via email ( ) or phone ( 225 341 3547 ).

A high-speed ‘wired’ internet connection is preferred for these sessions.  We have done them over phones and MiFi devices but it’s usually less useful

You will need to click on the link below to ‘Save File‘ and then ‘Run‘ the associated program.  If you receive a SSL warning, you’ll need to click ‘Yes’ or ‘Allow’ or something of that nature to move through it. CLICK THIS LINK:

After that, you will be prompted to “Allow shared control of your computer“. Do this, and we can take the wheel to help you!

Once you have finished, you can click on the ‘X’ button in the session manager and remove the file from your computer entirely. Many thanks to our partners at for helping to provide this service!