Live Support Session

Do not try and start a remote session with us unless you are talking to us on the phone or have made an appointment for us to expect you.  If you get a message such as  ‘not available’, then you need to speak with us first to be sure we’re scheduled and ready for you.

If you would like a ‘live’ technical support session, where we can take control of your computer remotely to help you walk through  troubleshooting or tutorial exercises, please contact us via email ( support@moates.net ) or phone ( 225 341 3547 ).

A high-speed ‘wired’ internet connection is preferred for these sessions.  We have done them over phones and MiFi devices but it’s usually less useful

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You will need to click on the link below to ‘Save File‘ and then ‘Run‘ the associated program.  If you receive a SSL warning, you’ll need to click ‘Yes’ or ‘Allow’ or something of that nature to move through it. CLICK THIS LINK:
LIVE SUPPORT SESSION

After that, you will be prompted to “Allow shared control of your computer“. Do this, and we can take the wheel to help you!

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Once you have finished, you can click on the ‘X’ button in the session manager and remove the file from your computer entirely. Many thanks to our partners at www.dp-tuner.com for helping to provide this service!