Do not try and start a remote session with us unless you are talking to us on the phone or have made an appointment for us to expect you.  If you get a message such as  ‘not available’, then you need to speak with us first to be sure we’re scheduled and ready for you.

If you would like a ‘live’ technical support session, where we can take control of your computer remotely to help you walk through  troubleshooting or tutorial exercises, please contact us via email ( support@moates.net ) or phone ( 225 341 3547 ).

A high-speed ‘wired’ internet connection is preferred for these sessions.  We have done them over phones and MiFi devices but it’s usually less useful

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Our old remote control system is currently down. This page will be updated with specific instructions when we settle on a new solution. In the mean time, please call us.